Ships in 1-2 working days
Free from 39€ (Mainland Spain)
Free samples included with all orders
These Terms and Conditions govern the use of the online shop www.lilyandtheapricot.com, for which The Apricot Company S.L.U., hereinafter referred to as "Lily & the Apricot", is legally responsible. By accepting these Terms and Conditions, you represent that you have read, understand and understand them and that you assume all of your obligations. If the User does not agree with the content of this document, he/she must leave this website and may not access or use the services it offers. Likewise, the User expressly accepts, without exception, that access to and use of this website, its services and the contents of said services takes place under his/her sole and exclusive responsibility.
These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, it being the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of conclusion of the contract shall be those applicable to you.
This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and by Law 03/2014, of 27 March, General Law for the Defence of Consumers and Users (LGDCU).
The electronic contract will not be archived by a third party and the language for its conclusion is English. The present general conditions can be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to the payment of the order.
User Account and Error Correction
In order to make online purchases in this shop, you can register by creating a "User Account", or make a quick purchase without registering (as a guest user).
If you make the purchase as a guest, personal data will not be stored on the website, nor will it be possible to check the order history. Personal data will only be stored for the management and delivery of the ordered products.
If you decide to register, you will receive an email confirming that the process has been completed successfully and a reminder of your login details. From your account you will be able to make purchases, check your order history, change your password, modify your personal details, modify your delivery and billing addresses, make comments, and other procedures or formalities related to your purchases.
In addition, at any time, you may access your private account to check personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of the data or update them. Shipping and billing addresses may also be corrected or updated during the checkout process.
You can unsubscribe at any time by sending an e-mail from the address you wish to unsubscribe to firstname.lastname@example.org, which will lead to the cancellation of your personal data.
Shopping at "Lily & the Apricot" is easy and simple, just follow the steps below:
1º.- Select the products you wish to purchase from among those offered by "Lily & the Apricot". Clicking on each product will take you to its data sheet, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product cards with photographs, the products may suffer slight variations in colour or texture with respect to the photograph that appears on the website, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as true to life as possible.
2º.- Once you have selected the product(s) you wish to purchase, click on the "Add to cart" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to checkout.
3º.- Once the selection of products has been completed, a summary will appear identifying the item/s selected. Finally, to continue with your order, you must click on the "Finish order" button.
4º.- As we have indicated in previous sections, when you complete your purchase, you have the option of registering, or making a quick purchase without registering (as a guest user). When you register, you will have to indicate your contact details and address, and in your next purchases you will not have to enter your details again.
5º.- Finally, you must accept these Conditions of Sale and choose the method of payment from among those offered by "Lily & the Apricot" (see next section).
6º.- Once the purchase process has been completed, we will send you an email with the details of the purchase, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
Similarly, if you would like us to send you a paper invoice, please contact us and we will send it to you at no additional cost.
Methods of payment
"Lily & the Apricot" has several payment options available:
à Credit or debit card
Payment by credit or debit card is made via Stripe's secure payment gateway. Through this payment method, "Lily & the Apricot" never collects or manipulates any customer data relating to your card number. All data is handled directly by Stripe, so that "Lily & the Apricot" can always offer the highest level of security, transparency and confidentiality in the transaction.
Make the payment with your PayPal account. With this payment method, "Lily & the Apricot" never collects or manipulates any bank details. All data is handled directly by Paypal, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
Make the payment with your Bizum account. With this payment method, "Lily & the Apricot" never collects or manipulates any bank details. All data is processed directly by Bizum, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
à Apple Pay
Make the payment with your Apple Pay account. Lily & the Apricot" never collects or manipulates any bank details using this payment method. All data is processed directly by Apple Pay, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
At "Lily & the Apricot" we offer you the possibility to pay using the Aplazame deferred payment service. With this payment method, "Lily & the Apricot" never collects or manipulates any bank details. All data is processed directly by Aplazame, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
At "Lily & the Apricot" we offer you the possibility to pay using Klarna's deferred payment service. With this payment method, "Lily & the Apricot" never collects or manipulates any bank details. All data is handled directly by Aplazame, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
à Amazon Pay
Make the payment with your Amazon Pay account. With this payment method, "Lily & the Apricot" never collects or manipulates any bank details. All data is processed directly by Amazon Pay, so that "Lily & the Apricot" can always offer the greatest transparency, security and confidentiality in the transaction.
Terms and conditions of shipment
Deliveries will be made to:
The shipment will be sent by express courier company.
Free delivery on orders over 49€ on the Spanish mainland. In all other cases, both the cost of delivery and the delivery time will depend on the delivery zone, and will be shown to you before you finalise your purchase..
The courier company usually delivers during business hours, so if you have a delivery time preference, you can indicate it in the order comment and we will try to comply with it (as far as the route and timetable of the courier company allows).
The delivery time is displayed during the checkout process, and implies your acceptance of the delivery time.
In the event of non-compliance with delivery deadlines, you must give us an additional period of time that is appropriate to the circumstances that caused the initial delay. If we are also unable to deliver the goods within this additional period, you may terminate the contract. If the delivery period is essential in view of all the circumstances surrounding the conclusion of the contract or if you have informed us before the purchase that delivery before or on a certain date is essential. In such cases, you may terminate the contract immediately.
In any event, in the event of termination of the contract, the sums paid will be refunded in full.
In the event that the User purchases a product that has not yet been released for sale, but which already has a release date, the delivery times will be provisional and modifiable, and will be subject to the number of units per product that the suppliers have available at any given time. In this case, we will contact you to inform you of the variations in these products, as well as the possibility of cancelling the contract.
In some cases there may be a stock shortage. Our staff will contact you to provide you with a solution and to inform you of the delivery time once the selected product is available, or to terminate the contract if you so wish.
IMPORTANT: In general, we are not responsible for the non-fulfilment or delay of obligations due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural catastrophes, strikes, accidents, etc. Should any incident arise, we will contact you to resolve the incident.
Prices, taxes, fees and duties
Prices are expressed in Euros. The prices of "Lily & the Apricot" products may vary, but any changes will not affect orders for which a Shipping Confirmation has already been sent.
The final price of the products purchased may vary according to the taxes applicable in each case, or depending on the shipping address and profile of the buyer (individual or professional). For information purposes, except in those activities not subject to or exempt from VAT, the following taxes will apply to the items on our website:
Account and service deletion, cancellation and blocking
User accounts are not deleted for lack of use. Users may cancel their account by contacting "Lily & the Apricot" staff, by sending an email to email@example.com or through their account profile.
In the event of non-payment of an order, the order may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days have elapsed, "Lily & the Apricot" may proceed to cancel the order.
"Lily & the Apricot" reserves the right to block access to the User's account (or delete the User's account directly) without prior notice if the User uses the account in an illegal manner or breaches the obligations and rules set out herein, which will be communicated by e-mail. The blocking or deletion of the User account shall have no effect on the obligation to pay for the products purchased, if applicable.
In exceptional cases, at the sole discretion of the administrators of "Lily & the Apricot", and in assessing the seriousness of the offence, the administrators may choose to warn the offending User before permanently deleting or blocking their account.
By registering as a User, you agree that the owners of this site reserve the right, and may act at any time and without notice, to modify or discontinue this website and its services, or to remove data provided, either temporarily or permanently.
At "Lily & the Apricot" we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:
We take great care to ensure that all our deliveries are made correctly. If, even so, you receive an incorrect item, please contact us as soon as possible to solve it. Before opening the product, please check that the packaging matches the one you ordered: colour, size, finish, etc.
On the other hand, if the products received have any defect or deterioration, we will respond to the lack of conformity as set out in the "Warranties" section of these conditions of sale.
If the product has been damaged during transport, you must inform us and, if possible, note the incident on the carrier's delivery note.
Products should be returned in a way that protects them, including in a protective box or bag. "Lily & the Apricot" provides the buyer with a transport company to collect the goods, free of charge. If you wish to return the goods with a transport company other than the one offered by "Lily & the Apricot", and the selected transport company offers higher rates, you will have to pay the difference in transport costs.
We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a purchaser of an item for private use, you have the right of withdrawal, under which you can return the product, provided that it is not a digital product that has begun downloading.
The exercise of this right of withdrawal must be made within a maximum period of FOURTEEN (14) calendar days from receipt, notifying us of your decision to withdraw from the purchase (you can use the following model withdrawal form, if you wish). [ATTACH THE CANCELLATION FORM AT THE END OF THIS DOCUMENT].
In order to exercise this right, the product must be in perfect condition, preferably in its original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, do not include all parts and accessories, or are not in their original packaging, "Lily & the Apricot" reserves the right to pay a lower amount for the return, which will be notified to you.
The refund of the purchase price will be made once the condition of the goods has been checked, through the same means of payment used for the purchase and, in any case, within 14 calendar days of the reliable receipt of the cancellation request, provided that "Lily & the Apricot" manages the collection of the item. If you return the item via a carrier of your choice, the period of 14 days will begin to run from the time "Lily & the Apricot" has actual knowledge of the dispatch of the goods or, failing that, from receipt of the goods.
Return costs arising from the exercise of the right of withdrawal shall be borne by the purchaser.
The exercise of the right of withdrawal shall not be permitted, among other cases, in the following cases:
If you have not yet received your order and you wish to cancel or modify it, you only have to inform us of the changes you wish to make, without any cost if your order has not yet been processed..
*Telephone: 968 050 220
*Notification through this website in the section "Contact".
All product returns should be sent to the following address: Calle Reina Sofía 4B, oficina 8B, 30007 Murcia, Spain.
Except for those which, by their nature, are excluded from the consumer goods warranty regulations, and provided that the buyer makes a particular use, all our products are guaranteed at national level, against manufacturing defects for three years from the date of purchase (or date of delivery, if this is later), or for one year if the article is not new.
We shall be liable for any lack of conformity, which the buyer must inform us of within two months of becoming aware of it.
If the defect or lack of conformity arises within the first 2 years of delivery of the item, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect of the product, unless we can prove that the defect or lack of conformity is not of origin, but is due, for example, to misuse or poor maintenance by the buyer.
On the other hand, if the defect or lack of conformity arises after 2 years, the presumption that the defect comes from the factory does not exist.
In the event of a defective product, we may proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, all of which will be completely free of charge for the purchaser (including transport costs, if any).
Defects and deterioration caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the guarantee. Also, products that have been modified or repaired by the customer or any other person not authorised by "Lily & the Apricot", as well as products that are the subject of a specific contract. In such cases, the consumer shall be responsible for their repair.
By regulation, and in the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all of the following conditions:
As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (according to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES
MODEL WITHDRAWAL FORM
If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so by filling in this form and sending it to us.
"To the attention of The Apricot Company S.L.U., with registered office at Calle Reina Sofía 4B, office 8B, 30007 Murcia, Spain, telephone 968 050 220 and email address firstname.lastname@example.org.
I hereby give notice that I withdraw from my contract of sale of the following product or list of products:
(Indicate list of products in respect of which the right of withdrawal is to be exercised).
Ordered on: (Indicate date)
Name of the consumer and user: (Indicate)
Consumer's and user's address: (Indicate)
Order number: (Specify)
Signature of the consumer and user (only if this form is submitted on paper)